SHIPPING POLICY
Our products are typically available to ship within 1-3 business days unless specifically marked "Pre-order." Shipping can take 3 business days up to two weeks depending on what shipping zone you are in. You will select your shipping carrier at checkout. We do not ship on weekends or holidays.
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Orders will be shipped to the address provided by the customer at checkout therefore customer must provide the correct shipping address when placing an order. Belle Terre Ave. is not responsible for any lost items due to incorrect addresses. If the order is returned due to invalid or incorrect address, the customer will be responsible for additional shipping fees and must pay for fees before order can be reshipped to the correct address. Please check your shipping address before confirming your order.
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Customer will receive an email update with a tracking number as soon as order has been shipped. The tracking information will be updated periodically and can take up to two days for the system to update any current info.
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Please note that Belle Terre Ave. is not responsible for any shipping errors made by the shipping service or for orders lost or stolen during transit. Once your order is in the hands of the shipping carrier, we are no longer responsible for it. We cannot refund or replace items that do not make it to you.
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PRE-ORDER SHIPPING
The approximate shipping date for all Pre-Order items is included in the information box located on every product. Please note that the date stated is estimated and may change at any time. If you purchase an in-stock item along with a Pre-Order item, your in stock item will ship with your Pre-Order item when it becomes available. If you wish to have them shipped separately, please make two separate orders.
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INTERNATIONAL ORDERS
We ship internationally! Please note that duties and taxes are not included in the shipping fee, and you will be responsible for those charges. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes are the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
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Please contact us at belleterre22@gmail.com for any questions or concerns.
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