We always hope that you are satisfied with our pieces, but if for some reason you aren’t, you can always return regular priced items for a refund to your original method of payment OR store credit. Please return the item in its original and unworn condition within 10 days of the postmarked delivery date. Anything purchased on our Final Sale pages or Promotional Sales are final sale, no returns or exchanges, store credits or refunds - no exceptions. Gift Certificates are non-refundable.

We reserve the right to refuse a return if it is outside of the return period or if it has been worn (e.g. sweat stains, grass stains, dirt stains, animal hair, etc.). You will receive an email within 7 days of delivery if your return item has been accepted and what to expect.

Please email belleterre22@gmail.com

It is essential to open and look at your items as soon as you receive them. We thoroughly inspect our products for quality assurance and it is very rare to receive a damaged item; however, if you feel you have received a damaged item, please contact us within 3 business days of receiving your package if there is a concern with your item/order. We are unable to honor any modifications outside of our time frames stated in our return policies.

Please email belleterre22@gmail.com for any questions or concerns.

Please excuse our returns center while we work through some hiccups.

To issue a return or exchange, please fill out a contacts form and Ariel will get back to you as soon as possible.

Returns will not be issued until Belle Terre Ave. has processed and completed your return. Please allow up to 7 business days after item delivery for inspection and sorting; You will get an email notification when this process is completed. Keep in mind not all returns will be approved. Any items washed, heavily scented, worn, pilling and/or not in original packaging cannot be returned and will automatically be rejected and sent back to you. Belle Terre Ave. is not responsible for shipping unaccepted return items back to you.

Customers can request an exchange for the same item in a different size or color, given inventory and availability. Please keep in mind exchange items are not reserved until the original item has been received back to our warehouse. Customers MUST use our Return Center to process an exchange. Shipping is not included for exchange orders. Anything purchased on our Final Sale pages, or Promotional Sales are final sale, no returns or exchanges, store credits or refunds - no exceptions.

We strongly encourage you to take your measurements and order the correct size. If you have questions about how to properly take your measurements, our Size Guide page has a detailed explanation and video. For your convenience, each product has a detailed description of try ons, size chart and recommendations for in-between sizes.

If you have addition questions about exchanges, please contact us at belleterre22@gmail.com

Please see FAQ for more information about Made To Order.

Each gown is handmade and made specifically for you. All sales in the Made To Order category are FINAL. No exchanges can be accepted. Cancelation of a Made To Order dress will require 50% of total cost fee. For special circumstances we can accept for store credit.

All Made To Order gowns take 10+ weeks. Please be aware of this when placing your Made to Order. It's vital that you take correct measurement's and order the correct size as Made To Order gowns are all final sale.

Please reach out to Ariel with any questions about the Made To Order options.

belleterre22@gmail.com